The show about how enterprises are deploying Al agents and generating real ROl.
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The Leaders Building
The New Normal
More about the show
Meet
The Leaders Building
The New Normal
More about the show
Latest episodes
Travel
The King of Outbound: Bob Becker on Dirt to Diamonds and AI Hunters
Bob Becker, the King of Outbound, on how cruise lines went from hope to 150 dials a day, the Dirt to Diamonds method, and why digital agents belong on the hunting side.
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$50B+
Career sales
Responsible for more than $50 billion in sales across Carnival, Norwegian and Celebrity
150
Dials a day
What the top ten reps made, versus 120 in the middle and 70 at the bottom, with the same leads and training
<10,000
Full service travel agencies
Down from 43,000 in 1995, while the newest ships hold 6,500 guests
40%
Rebook within a month
Share of guests who book their next cruise in the same month they return
More episodes
New Release
Travel
The King of Outbound: Bob Becker on Dirt to Diamonds and AI Hunters
Bob Becker
The King of Outbound
Travel
Azamara Cruises with CEO Dondra Ritzenthaler
Dondra Ritzenthaler
CEO, Azamara Cruises
Travel
Marriott Vacations Worldwide with President and COO Mike Flaskey
Mike Flaskey
President and COO, Marriott Vacations Worldwide
Higher Education
Dallas College with Chancellor Justin Lonon
Justin Lonon
Chancellor, Dallas College
Higher Education
University of Phoenix with COO Raghu Krishnaiah
Raghu Krishnaiah
Chief Operating Officer, University of Phoenix
U.S. Department of Labor with Chief Innovation Officer Taylor Stockton
Taylor Stockton
Chief Innovation Officer, U.S. Department of Labor
Higher Education
UMGC with President Dr. Gregory Fowler
Gregory Fowler
President, University of Maryland Global Campus
Higher Education
How SNHU Serves 300,000 Students With AI Agents and Human Advisors
Lisa Marsh Ryerson
President, Southern New Hampshire University
Higher Education
National University President Dr. Mark Milliron on Serving 130,000 Working Learners and Giving Every Student an AI Wingman
Mark Milliron
President, National University
Higher Education
UMass Global Chancellor Dr. David Andrews on Running an Online University for 19,000 Working Adults in the AI Era
David Andrews
Chancellor, UMass Global
Higher Education
WGU President Scott Pulsipher on Scaling to 500,000 Degrees and Designing the AI-Native University
Scott Pulsipher
President, Western Governors University
Higher Education
Miami Dade College President Madeline Pumariega on Deploying AI at Scale in Higher Education
Madeline Pumariega
President, Miami Dade College
Higher Education
Penn Foster CEO Kermit Cook on Reinventing a 135-year-old Institution with AI
Kermit Cook
CEO, Penn Foster
Builders, In Their Own Words:
Hand-picked moments from guests on The New Normal running real AI in production with real outcomes.
BOB BECKER · EPISODE 13
Hope is a pretty poor strategy in business.
Bob Becker
The King of Outbound
AZAMARA CRUISES · EPISODE 12
So if AI's coming and it can help us, let's go.
Dondra Ritzenthaler
CEO, Azamara Cruises
MARRIOTT VACATIONS WORLDWIDE · EPISODE 11
You don't have the reach that these digital workers do.
Mike Flaskey
President and COO, Marriott Vacations Worldwide
DALLAS COLLEGE · EPISODE 10
Higher education is built on an old, broken, dated, antiquated model that has to change.
Justin Lonon
Chancellor, Dallas College
UNIVERSITY OF PHOENIX · EPISODE 09
Everyone is gonna use AI in the workplace. It's a given.
Raghu Krishnaiah
Chief Operating Officer, University of Phoenix
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